Certainly! Here’s a sample refund and return policy for your ecommerce website, covering delivery, refund timelines, and payment methods including Mastercard, Visa, Maestrocard, and bank transfer:

Refund and Return Policy

 Effective Date: 

Thank you for shopping with KESHAN MARKET! We want to ensure your shopping experience is as smooth and satisfying as possible. Please take a moment to review our refund and return policy.


1. Delivery Timeframe: We aim to deliver your purchased items as promptly as possible. Delivery times may vary based on your location and product availability. Please refer to the estimated delivery timeframe provided during the checkout process.

2. Non-Delivery within 14 Days: If you have not received your order within 14 days of making the payment, please contact us immediately at Customer Support. We take non-delivery seriously and will investigate the issue promptly.


1. Refund Eligibility: You are eligible for a refund under the following circumstances:

   – Non-delivery of your order within 14 days from the date of payment.

   – Receipt of damaged or defective products.

   – Items not meeting the specifications as described on our website.

2. Refund Process:

   -Contact Us: To initiate a refund, please get in touch with our customer support team at Customer Support 

   -Verification: Our team will verify the issue and may request additional information, such as order details and photographic evidence.

   -Refund Approval: Upon approval, we will process your refund. Refunds will be issued via the original payment method used during the purchase.

   -Refund Timeline: The refund will be processed within 3 business days, depending on your payment method and your financial institution’s policies.

3. Payment Methods: We accept the following payment methods:

   – Mobile money i.e. M-pesa, Airtel money

   – Bank transfer


1. Return Eligibility: You may request a return if you receive a product that is damaged, defective, or does not meet the specifications as described on our website.

2. Return Process:

  –Contact Us: To initiate a return, please contact our customer support team within 3 bussiness days of receiving your order at Customer Support.

  –Verification: Our team will verify the issue and provide you with instructions on how to return the item.

  –Return Approval: Upon inspection of the returned item, we will approve the return and offer you a refund or a replacement, as per your preference.

Additional Information

1. Gifts: If you received an item as a gift, and you wish to return it, please contact us for further instructions. Refunds for gift returns will be issued in the form of a gift certificate.

2. Shipping Costs: We do not cover the cost of return shipping unless the return is due to a mistake on our part.

3. Exclusions: Certain items, such as downloadable products and gift cards, are non-returnable.

4. Contact Us: For any questions or concerns regarding our refund and return policy, please reach out to us at Customer Support.

KESHAN MARKET reserves the right to update or modify this policy at any time. Please check our website for the most up-to-date information.

Thank you for choosing KESHAN MARKET for your shopping needs! We appreciate your trust in us.